Congratulations to Discover, Ranked Highest in JD Power 2015 Credit Card Satisfaction Study
MCD Partners is thrilled to congratulate Discover on receiving the highest ranking in J.D. Power’s 2015 Credit Card Satisfaction Study. Based on over 20,000 credit card user responses, Discover ranked #1 in all six categories: terms, billing and payment, rewards, benefits and services, problem resolution, and channel activities.
For nearly 30 years, Discover has been a pioneer in the customer experience space, striving for the best in benefits, rewards, and loyalty programs. It was the first cash rewards card with no annual fee, and the first major credit card issuer to offer cardmembers FICO Credit Scores for free online and on statements.
“At Discover the customer always comes first; and so everything they do revolves around earning satisfaction and trust,” said John Caruso, Partner, Creative Director, MCD Partners. “And it’s more than paid off. This recognition not only deems Discover the best in the industry, it also captures what matters most: the appreciation of their loyal cardmembers.”
“Discover will continue their unparalleled focus on innovation and customer satisfaction in the years to come,” said Heather Noto, VP, Account Management, MCD Partners. “And their customer experience will just keep getting better.”
See Discover’s full press release here.