Magnani Caruso Dutton (MCD) is a digital customer experience agency. We help organizations get ahead in competitive markets by making smarter, and more profitable connections with their customers.
Our core capabilities are strategy, user experience, digital marketing, web and mobile development, all with flawless execution and expert production and relationship management. See our work.
Large, complex organizations often need a helping hand to break through their own walls and put the customer first. Our process starts with gaining a clear understanding of the relationship a brand has with its audiences, and then creating opportunities and actionable solutions to deepen customer engagement at every touch point.
In our opinion, creative burns far brighter when it’s fueled with cold, hard evidence. We believe this so much that we built an insight lab right in the middle of our NYC headquarters, allowing us to bring real consumers into the development process more often, so we can put what works into action sooner.
The current and emerging array of devices presents exciting opportunities to deliver value in new ways – at critically important moments. Accordingly, we employ customer mapping to determine how audiences engage across the entire spectrum of devices, which gives us the insight needed to develop new tools that better mesh with how people research products and make purchase decisions.
Ready for a challenge
We are a nimble agency, able to shape our processes and construct our teams to better match our client’s needs – to adapt faster and work smarter. By design, we are a tight-knit group of individuals that enjoy a good challenge. In digital today, it’s the only way to work.
This is a people business. And when working long hours to solve thorny problems, it’s important that you enjoy the people you work with. After all, great ideas only come from great relationships. So we’d like to hear from you.